97pk Privacy Policy — Your Data, Your Rights, Our Commitment

For the purposes of this Privacy Policy, the data controller responsible for personal information collected through the 97pk platform is the operating entity behind 97pk, operating under its international gaming license framework. The 97pk platform is accessible globally at 97pk.bio and is specifically designed to serve English-speaking Pakistani users seeking online casino and sports betting entertainment.

References to "97pk", "we", "us", or "our" throughout this Privacy Policy refer to the data controller in its capacity as operator of the 97pk platform. References to "you", "your", or "the player" refer to any individual who accesses, registers on, or interacts with the 97pk platform.

All privacy-related enquiries, data access requests, and complaints should be directed to the 97pk Data Support team using the contact details provided in Section 13 of this policy.

2.1 Registration Data

When you create a 97pk account, we collect the following information:

• Full legal name (as it appears on your CNIC or passport);
• Date of birth (for mandatory age verification — players must be 21 or older);
• Pakistani mobile number or internationally valid phone number;
• Email address;
• Residential address in Pakistan (or internationally, where applicable);
• Username and encrypted password.

2.2 KYC & Identity Verification Data

To comply with our international gaming license obligations and anti-money laundering (AML) requirements, 97pk may collect and process:

• Copies of government-issued photo identification (CNIC, passport, or driver's licence);
• Proof of residential address (utility bill, bank statement issued within 3 months);
• Proof of payment method ownership (screenshot or statement confirming JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or other account details);
• Source of funds documentation, in cases where transaction volumes trigger enhanced due diligence checks.

2.3 Transaction Data

Every deposit, withdrawal, bet placement, game round, and bonus transaction associated with your 97pk account is recorded. This includes PKR amounts, timestamps, payment method references, and transaction status records.

2.4 Technical & Device Data

When you access 97pk from any device, we automatically collect certain technical information, including:

• IP address and approximate geographic location (city/region level);
• Device type, operating system, and browser version;
• Pages visited on the platform, session duration, and click patterns;
• Referral source (how you arrived at 97pk.bio).

2.5 Communication Data

If you contact 97pk Support via email or live chat, we retain records of those communications, including your enquiry content and our responses, for quality assurance and dispute resolution purposes.

97pk collects personal data through the following mechanisms:

• Direct submission: Information you provide when registering, completing KYC, making deposits or withdrawals, or contacting support;
• Automated collection: Technical and behavioural data collected automatically as you browse and interact with the 97pk platform, via server logs and analytics tools;
• Cookies and similar technologies: Session cookies, persistent cookies, and tracking pixels placed on your device during your visit (see Section 6);
• Third-party verification services: Identity data returned from KYC verification partners when verifying your CNIC or passport against official databases;
• Payment processors: Transaction references and status updates from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment partners.

97pk uses the personal data it collects for the following purposes:

5.1 Service Providers

97pk engages the following categories of third-party service providers who may process your personal data on our behalf, under strict contractual data processing obligations:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer partners — to process your PKR deposits and withdrawals;
• KYC and identity verification providers: Third-party services that verify the authenticity of your identity documents against official databases;
• Platform infrastructure providers: Cloud hosting and server providers that store platform data in secure, access-controlled environments;
• Analytics providers: Services that help 97pk understand how players use the platform, for the purpose of improving user experience;
• Customer support software providers: Tools used to manage live chat and email support communications.

5.2 Legal and Regulatory Disclosure

97pk may be required to disclose personal data to regulatory authorities, law enforcement agencies, or other government bodies where required by applicable law, court order, or our international gaming license obligations. Such disclosures are made only to the extent strictly required and are logged internally.

5.3 No Sale of Personal Data

97pk does not sell, rent, or transfer your personal data to unaffiliated third parties for their own commercial or marketing purposes. This is an absolute commitment.

The 97pk platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve the player experience. The types of cookies used on 97pk.bio include:

• Strictly Necessary Cookies: Required for the platform to operate. These include session cookies that keep you logged into your 97pk account and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Store your preferences such as preferred language, display settings, and responsible gaming reminder intervals, so the platform remembers your choices between sessions.
• Analytics Cookies: Help 97pk understand aggregated traffic patterns, popular game categories, and navigation flows. Data collected is anonymised at the aggregate level. You may opt out of analytics cookies via the cookie preference centre on 97pk.bio.
• Marketing Cookies: Used only where you have consented to receive personalised 97pk offers and promotions relevant to cricket betting, slot games, and casino bonuses. These cookies track visit patterns to serve relevant content. You may withdraw consent at any time.

Most modern browsers — including those on Pakistani Android and iOS devices — allow you to manage cookie preferences through browser settings. Disabling strictly necessary cookies will impair your ability to use the 97pk platform.

97pk implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 97pk servers;
• Encrypted storage of all passwords — 97pk never stores passwords in plain text;
• Role-based access controls limiting which internal team members can access sensitive player data;
• Regular security audits and vulnerability assessments of the platform;
• Intrusion detection systems monitoring for unusual access patterns or data exfiltration attempts.

In the event of a data breach that is likely to affect your rights or freedoms, 97pk will notify affected players without undue delay, in accordance with applicable notification obligations under our international gaming license framework.

97pk retains personal data for no longer than is necessary for the purpose for which it was collected, subject to any overriding legal, regulatory, or contractual retention requirements. The general retention periods applied by 97pk are as follows:

Once a retention period expires, data is securely deleted or irreversibly anonymised in accordance with our internal data deletion procedures.

As a 97pk player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact 97pk Support as described in Section 13:

• Right of Access: You may request confirmation of whether 97pk holds personal data about you, and a copy of that data, along with information about how it is being used.
• Right to Rectification: If any personal data 97pk holds about you is inaccurate or incomplete, you have the right to request correction. Some data — such as your registered name and date of birth — may require documentary evidence to amend.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to overriding legal or regulatory retention obligations that may prevent immediate erasure.
• Right to Restrict Processing: You may request that 97pk temporarily halt the processing of your personal data in certain circumstances, such as while a correction request is being assessed.
• Right to Object to Marketing: You may withdraw consent to marketing communications at any time, without affecting the lawfulness of any processing that occurred prior to withdrawal.
• Right to Data Portability: Where technically feasible, you may request a copy of personal data you provided to 97pk in a structured, machine-readable format.

97pk will respond to all verified privacy rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by up to a further 60 days, with notice provided to you within the initial 30-day window.

The 97pk platform is strictly for individuals aged 21 years and above. 97pk does not knowingly collect personal data from any individual under the age of 21. Age verification is performed during the registration process and may be re-confirmed via documentary evidence at the point of withdrawal.

If 97pk becomes aware that personal data has been collected from a person under 21 years of age, that account will be closed immediately, all associated data will be deleted (subject to any fraud prevention obligations), and any deposited funds will be returned via the original payment method after verification.

Parents and guardians in Pakistan who are concerned that a minor may have registered on the 97pk platform should contact 97pk Support immediately at the email address in Section 13.

As 97pk operates under an international gaming license framework, some personal data processed by 97pk and its service providers may be transferred to, and stored in, jurisdictions outside Pakistan. Where such transfers occur, 97pk takes appropriate steps to ensure that your personal data remains protected to a standard consistent with this Privacy Policy, including through the use of contractual safeguards with receiving parties.

97pk does not transfer your personal data to jurisdictions that do not offer adequate protections for the type of data transferred, without implementing appropriate safeguards to compensate for the difference in protection standards.

97pk reserves the right to update this Privacy Policy at any time. When changes are made, the "Effective Date" at the top of this document will be updated. Where changes are material — meaning they significantly affect how your personal data is used or your rights in relation to it — 97pk will provide advance notice to all registered players via the contact details held on their account, with a reasonable period for review before the changes take effect.

Continued use of the 97pk platform following the effective date of any updated Privacy Policy constitutes acceptance of the revised policy. If you do not accept the updated policy, you should contact 97pk Support to close your account before the effective date.

All privacy-related enquiries, data access requests, correction requests, erasure requests, and complaints should be directed to the 97pk Data Support team. We are committed to responding to all privacy requests promptly and professionally.

If you are unsatisfied with how 97pk has handled a privacy complaint, you may escalate the matter to the relevant supervisory authority under our international gaming license framework. Details of the applicable authority are available on request.